Privacy Policy
Last updated: 10 Oct 2026.
This policy explains what personal data ClearView collects, why, and what rights you have over it. It applies to Customers, Contractors, and anyone else whose data we process through the Platform.
1. Who we are
- ClearView is operated by Lumen Horizons Ltd ("we", "us"), a company registered in England and Wales (company number 17375920), trading as ClearView, and is the data controller for the personal data described here. Contact us about privacy matters at hello@clearview-platform.co.uk.
2. What we collect
We only collect what's needed to run the Platform — matching Jobs to Contractors, invoicing, and keeping accounts secure. We don't currently use advertising or analytics tracking cookies.
| Category | Examples |
|---|
| Account details | Name, email, phone, password (stored as a salted hash, never in plain text) |
| Customer/billing details | Billing address, city, country, tax reference, credit terms, invoice and payment history |
| Contractor details | Trade, service area, business name, certifications and their expiry dates (where provided), reputation data (ratings, jobs completed, response times) |
| Job details | Job description, location (and its approximate map coordinates, generated automatically from the location text you provide — see Section 4), photos and videos you choose to upload (from the website or the ClearView mobile app), messages between Customer and Contractor |
| Payment data | When you pay an Invoice online, our payment processor (Stripe) handles your card details directly — we never see or store your full card number. See Section 4. |
| Technical/security data | Login session cookie on the website, or a login token stored on your device in the mobile app (see Sections 6 and 6A), login timestamps, IP address for security/fraud-prevention purposes |
3. Why we process it, and our legal basis
- To provide the service (performance of a contract) — matching Jobs to Contractors, processing Quotes, generating and collecting Invoices, sending account and job-related notifications.
- To meet legal obligations — keeping financial records for UK tax/accounting purposes, responding to lawful requests from authorities.
- Legitimate interests — keeping the Platform secure, preventing fraud and abuse, improving matching and the service generally. Where we rely on legitimate interests we've considered that this doesn't override your own rights and interests.
- Where we ask for optional information (e.g. a newsletter opt-in, if introduced later) we'll rely on your consent, which you can withdraw at any time.
4. Third parties we share data with
We use a small number of service providers to run the Platform. We don't sell personal data to anyone.
- Supabase — hosts our database and file storage (job photos/videos).
- OpenStreetMap / Nominatim — when you enter a location for a Job or service area, we send that location text to this free, third-party geocoding service to get approximate map coordinates. No other personal data is sent with it.
- Our hosting providers — Render (backend) and Vercel (public site).
- Stripe — when you choose to pay an Invoice online via "Pay Now," Stripe processes your card payment directly on their own hosted checkout page. We never see or store your full card number; Stripe returns only confirmation that payment succeeded. See Stripe's own privacy policy for how they handle your payment data.
- Email delivery, if configured, to send account and invoice-related emails.
- WhatsApp (Meta) — if a Customer gives a phone number for WhatsApp updates on a Job, that number and the Job's messages are sent through WhatsApp, which Meta operates. See WhatsApp's privacy policy.
- Anthropic — if you type a question to the ClearView Assistant (the chat on the website and in the app), your message, your first name, today's date and the details of your own Jobs, Quotes, Invoices and messages the Assistant needs to answer it are sent to Anthropic, which provides the AI model behind it. We don't send your email address, phone number or full address. Anthropic does not use this data to train its models. The Assistant only prepares drafts: nothing is posted or sent until you confirm it. See Anthropic's privacy policy.
- Sentry — error monitoring. When something goes wrong in the Platform, technical details of the request that failed (which can include your account identifier or IP address) are sent to Sentry so we can fix it.
- The other party to a Job — when a Contractor is invited to or accepts a Job, we share what's needed for them to do the work (Customer name, job address/description); when a Customer accepts a Quote, we share the Contractor's business details.
5. How long we keep it
- Financial records (Invoices, payment history) are kept for 6 years, in line with standard UK tax record-keeping requirements.
- ClearView Assistant conversations, and the drafts it prepares, are deleted after 30 days.
- Account data is kept while your account is active, and for up to 2 years afterwards in case you return or for legal/accounting reasons, then deleted or anonymized.
6. Cookies
- We use one essential cookie to keep you logged in (a signed session cookie). It's required for the Platform to work and isn't used for advertising or tracking. We don't currently use analytics or advertising cookies.
6A. The ClearView mobile app
ClearView is also available as a mobile app for iPhone and Android, for existing Customer and Contractor accounts. The app uses the same account and the same data as the website; this section covers what is specific to the app.
- Camera. If you choose to take a photo or video for a Job, the app asks for permission to use your camera (and, for video, your microphone). Nothing is captured unless you take the photo or video and choose to attach it.
- Photos and videos. If you choose to attach existing photos or videos to a Job, the app asks for permission to access your photo library. It only uploads the items you select, and they are stored and shared as described in Sections 2 and 4. You can change these permissions at any time in your device settings.
- Login token on your device. When you log in, the app keeps a login token in your device's secure storage (iOS Keychain or Android Keystore) so you don't have to log in every time. It is removed when you log out or delete your account. It isn't used for advertising or tracking.
- Analytics and tracking. The app doesn't include advertising, analytics or third-party tracking tools, and doesn't track you across other companies' apps or websites.
- Reporting and blocking. On a Job's messages you can report a message, or block the other party so you no longer see their messages in the app. We keep a record of the report or block (who made it, about whom, which Job or message, and any reason you give) and our team reviews it.
- Payments. If a Job has an Invoice to pay, the app opens our Stripe-hosted payment page in your device's browser. Your card details go directly to Stripe, as described in Section 4.
- Deleting your account in the app. You can delete your account from within the app (and from the website). You'll be asked to confirm your password. We can't delete an account while a Job is in progress, for Customers while an Invoice is unpaid, or, for Contractors, while a commission on a completed Job is unpaid. When an account is deleted, we remove your personal details from it, but keep invoice and payment records and the associated Job history for the period in Section 5, because we are legally required to keep financial records.
7. Your rights
Under UK data protection law, you have the right to:
- Ask what personal data we hold about you, and get a copy of it
- Ask us to correct inaccurate data
- Ask us to delete your data, subject to what we need to keep for legal/accounting reasons
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent at any time, where we rely on consent
You can also delete your account yourself, in the app or on the website, as described in Section 6A. To exercise any of these, contact us at hello@clearview-platform.co.uk. If you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ico.org.uk).
8. Children
- The Platform is intended for business use by adults (Customers commissioning work, and Contractors running a trade business) and isn't directed at children.
9. Changes to this policy
- We may update this policy from time to time. We'll post the new version here with an updated date, and tell you directly if a change is significant.
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