Terms & Conditions

Last updated: 20 Jul 2026.

These terms apply to everyone using ClearView — whether you're a Customer posting a Job to find a Contractor, or a Contractor registered to receive and quote on Jobs. By creating an account you agree to be bound by this Agreement.

1. Who we are, and some definitions

  1. ClearView ("we", "us") operates the ClearView platform (the "Platform"), a marketplace connecting Customers with Contractors in the London area, and the accounts-receivable service that invoices Customers and pays Contractors on completed work.
  2. "Customer" means anyone who registers an account and submits a Job. "Contractor" means anyone registered to receive Job invitations and submit Quotes. "Job" means a piece of work submitted on the Platform. "Quote" means a Contractor's offered price and terms for a Job. "Service Agreement" means the contract for the work itself, formed directly between Customer and Contractor once a Quote is accepted. "Invoice" means the bill we issue a Customer once they accept a Quote.

2. What ClearView does — and doesn't do

  1. We match Jobs with Contractors covering the right trade and area, and let Customers review and accept a Quote. Once a Quote is accepted, the Service Agreement exists directly between the Customer and Contractor — ClearView is not a party to it and is not responsible for the standard, quality, timing, or safety of the work performed. That responsibility sits with the Contractor; Customers should satisfy themselves (insurance, qualifications, references) before accepting a Quote.
  2. Unlike a simple introduction service, ClearView does directly handle the money: once a Quote is accepted, we issue the Customer an Invoice, collect payment, and pay the Contractor their share (see Section 4). We're responsible for invoicing accurately and processing payment correctly.

3. Using the Platform

  1. You must provide accurate information when registering and keep it up to date. You're responsible for keeping your login details secure and for activity on your account.
  2. You agree not to arrange payment for a Job outside the Platform in order to avoid an Invoice or ClearView's commission, and not to use the Platform to post unlawful, abusive, or misleading content.
  3. If you're a Contractor: you're responsible for your own tax affairs (including VAT and Construction Industry Scheme obligations where applicable) and for holding whatever insurance and qualifications are appropriate for the work you offer. We may ask for evidence of these and may suspend or decline an account until it's provided.
  4. We don't guarantee that a Job will attract a Quote, or that a Quote will be accepted — matching is based on trade, location, and reputation, and isn't guaranteed.

4. Payment, invoicing and commission

  1. When a Customer accepts a Quote, we issue an Invoice for the agreed amount and collect payment directly. Paying ClearView in full discharges the Customer's payment obligation for that Job — they are not separately liable to the Contractor for the same amount.
  2. We then pay the Contractor their share of that amount, less our commission (if any), on our standard payment schedule. Our commission rate is currently 0% — Contractors receive the full agreed Job price. This is a temporary introductory rate; if we introduce a commission in future we'll give reasonable advance notice, and a Contractor will always be told the applicable rate before accepting a Job, never after.
  3. If an Invoice isn't paid on time, we may take reasonable steps to recover the amount owed. If a Customer's payment is delayed or disputed, a Contractor's payment for that Job may be delayed until it's resolved — we'll keep them informed.
  4. If you dispute an Invoice or a payment you're owed, contact us as soon as possible — see Section 7.

5. Reviews and matching

  1. Once a Job is complete, a Customer may leave a review of the Contractor. Reviews must be honest and based on real experience — no fake, incentivized, or misleading reviews, and no abusive language or personal data about the other party. We may remove a review we reasonably believe breaches this.
  2. We match and rank Contractors for a Job based on trade, location, and track record (rating, jobs completed, response time). Being shown a Job, or a Contractor's ranking among others invited to it, is never influenced by any fee or payment.

6. Suspension and termination

  1. We may suspend or close an account for breach of this Agreement, reasonably suspected fraud or abuse, a pattern of negative feedback, or if required by law. Where practical, we'll explain why.
  2. You can close your account at any time by contacting us, once any outstanding Invoices or amounts owed are settled. Ending this Agreement doesn't cancel payment already owed for completed work.

7. Complaints and disputes

  1. Disputes about the work itself (quality, delays, damage) are between the Customer and Contractor as parties to the Service Agreement. ClearView isn't obliged to get involved, though we may assist in good faith and may take a pattern of complaints into account when reviewing an account.
  2. Disputes about an Invoice or payment are ClearView's responsibility to resolve, since we issue Invoices and handle the money — contact us and we'll investigate.
  3. If you have a complaint about ClearView itself, contact us and we'll aim to resolve it directly. We don't currently use a formal external mediation or ombudsman scheme; if you're not satisfied with our response, you retain the right to pursue the matter through the small claims court or another applicable legal process.

8. Liability

  1. Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.
  2. Subject to that, ClearView's liability to you is limited to losses that were a foreseeable result of us breaching this Agreement, and does not include loss of business, profit, or opportunity. We are not liable for the acts or omissions of any Customer or Contractor, and each is responsible for their own liability arising from the work.

9. Data protection

  1. We process your personal data as described in our Privacy Policy. If you're a Contractor, you must only use any Customer data we share with you to carry out an agreed Job, and must keep it secure.

10. Changes to these terms

  1. We may update these terms from time to time, giving reasonable notice of any material change before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated terms.

11. Governing law

  1. This Agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from it.
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